help.gnet.bg

help

Knowlage base



Как да добавя потребител с одиторски достъп за НАП

Read more

NRA Supervisor access

Според изискванията на НАРЕДБА № Н-18 от 13 дек 2006 г.  (за регистриране и отчитане чрез фискални устройства на продажбите в търговските обекти, изискванията към софтуерите за управлението им и изискванията към лицата, които извършват продажби чрез електронен магазин) в софтуера е създаден специален одиторски профил с права само за ...

Read more

Understanding and planning of warehouse numbers identifying your products - Part number (PN, P/N, part no., or part #), Serial Number, Global Trade Item Number (GTIN), Stock Keeping Unit (SKU), EAN, Art.Nr.

A part number (often abbreviated PN, P/N, part no., or part #) is an identifier of a particular part design used in a particular industry. Its purpose is to simplify reference to that part. A part number unambiguously identifies a part design within a single corporation, and sometimes across several ...

Read more

How to add a discount for a period?

           If you want to add a discount on a product for a certain period of time, go to Settings, Marketing Tools. Under the menu Newsletter,  there is Add Discount button, press it. Then enter the product or service, for which you will make discount, enter discount rate, ...

Read more

How to generate template?

Generating documents became easily in a few steps : Step 1. Аfter you've logged into the MY-dox system, click on  Add and select the type of document you want to create. Step 2. You will open a new page, which is similar to MS Word, over the page is a drop-down menu ...

Read more

How to add recurring document?

To add periodically sending (recurring) document, from the Menu, select Documents. From the popup menu, select Add recurring document. Use the Assistant to add a document to guide you through the process. And if you want to do it manually, close the Assistant. Enter the requested information (such as type of document, ...

Read more

How to use PIN?

You can also use a PIN when entering the System (instead of a password). To be able to log in with a PIN, you must first set it. This is done by selecting Users Menu and in the list, that appears, select the user for which you want to assign to be able ...

Read more

How to add a product with different variant, or price ?

              From the Main Menu  go to Inventory, and select  Add stock category. You will go to another page where you must fill in the information about your product. After you fill the required fields (Name, Quantity, Price and Object), go to the Product Details, hence choose ...

Read more

What is the difference between category and variant ?

         Category is a group, class or a kind, that bring together objects with common characteristics and properties.          And variant is the variety, the ability, the combination of an object, product or others.      Example: T-shirt is a product that can have many variations - be white, S type, ...

Read more

Variants of the product

If you want to add products with different variants (eg. Color and size), is sufficient when you add a Product, to select Properties, then what you want (Color, size, etc.) and fill out the information for each combination. (If you added in size L and XL and colors black and ...

Read more

How do I track quantity ?

             If you want to track the quantities, this can be done by Settings, Track quantities category. The setting is performed by the field where you have 2 options - Turn ON or OFF, save by the Save button.

Read more

How can I set, add, edit default tax ?

                  Setting, adding and changing tax by default becomes by default from Settings, category Tax by default. Setting is carried out by the field where you have 3 options - 0%, 10% and 20% retained by the Save button.                   If you want to change, click ...

Read more

How can be shown the tooltip boxes ?

                If you want the pop windows in site to be shown, you can set this feature by going to Settings, then to the category  Windows with tooltip boxes. Then from the drop-down menu, select Show All, press Save button.

Read more

How can be shown the notification panels in the web site ?

            If you want the pop windows  in site to be shown, you can set this feature by going to Settings, go to the category Suggest pop-ups online. Then from the drop-down menu, select Show All, then press Save button.

Read more

Fixing the Main Menu

              If you want to fix the Main Menu, go to Settings, at top right, then in Section Fixed menu, select Fixed menu at  the top of the page, save. Now your main Menu will appear everywhere!

Read more

Client statement

             From the Main menu, select Reports, then go on Client reports. You will see 5 fields: Period - from calendar select from which to which date you want to make a statement; Use date from - it's a drop-down menu, from where you can choose ...

Read more

Show only the active employees

                 Above your list of employees, near Delete button is checked Show inactive, remove it to see all your active employees!

Read more

Safety induction sheets

            In the employees menu, search for submenu Safety induction sheets (Instructions for safety). For every employee you'll see fields to fill - Object - site briefing, Type work, From which to what date was conducted briefing, Type briefing, Signature instructed, Instructed - here specify whom ...

Read more

How can I see the products with min qty ?

            From Inventory menu, go to the Purchase order. Everything is marked off,  Min Qty column shows which products have a minimum / zero value.

Read more

How to change the email template ?

            Go to Settings, then Email Templates, click on the Add / Edit, depending on the category you want to change.  

Read more

How can I change the Time zone or the currency ?

             You can change the time zone and currency by logging into your Account. From there you can change as your business information and currency and time zone, they are the last two fields to fill after you enter the data, save it from the ...

Read more

How to write to all of my employees, users, providers and all ?

            On the left,  there is a vertical menu Messages and Chat, choose it. You will see a window with the names of your employees, consumers and others, click on Send chat - against each name. If you want to add to any or all ...

Read more

How to add fast receive money - mobile version ?

          If you Receive/ or you have cash on hand and want to add document (invoice or delivery note), it is very easy! Log in to the mobile version of My - dox, choose the last box on the left  FAST LINKS. You will see 4 fields: ...

Read more

How to export VCF ?

              In Partners, just above the list of your partners and suppliers, there is a small blue rectangle that says VCF export, choose one that you want to export and click on the blue rectangle VCF exports.

Read more

How to transfer partners to my other account ?

           In Partners, you will see a  list with all your counterparties (suppliers, partners, etc.), choose those who want to Transfer (maybe more than one), click on Transfer (above the list of partners). Shows you a window with 3 fields to fill Account name - here you ...

Read more

How to transfer items to my other store or company ?

           Go to Inentory and choose Stock, after you see a list, choose the ones you want to transfer (maybe more than one), click on Transfer (over the list of items). It shows you a window with two fields where you can choose where you want to transfer ...

Read more

Add a document

             From the Main menu, select Documents, then select Add document. You will open a new page where you can choose the type of document you want to create (offer, invoice, payment, purchase, etc), then fill the required fields (Partners, Object, date and Item / ...

Read more

Add shop

         From the Main menu select Inventory / Project, then you will see  three menus: Projects,  Add Shop / Project, Project   Report. Choose Add Shop / Project by completing the information, click Add button.

Read more

Add items

           In the opened page, enter the required information about the product / service you want to add. In Background add Product Name, Quantity, Measure, (number, kg, m, etc.), Price. You can add details about the product for better management, categorization and reports. Finally, press the Add ...

Read more

Vehicles and fixed assets

Vehicles and fixed assets It shows your license and Fixed Assets. (These are commodities that adding a product you selected in Group vehicles). You may ask about Casco Insurance and liability.

Read more

Add staff

                Here you can add a new employee in your organization. In the Name box, fill in the information in the required fields - the names of the employee, how many days will work in the week, from  the calendar select the date ...

Read more

Add partners

          Select what you add, Customer or Supplier. Then fill in the information (Name of customer / supplier or company, Add a logo, address, phone, E-mail, payment terms, Personal data, etc.) to your new customer / supplier.

Read more

Logout

                    After you choose Logout, you will log out from the My-dox system

Read more

Users

              Go to the Users menu, in the main part of the screen you will see a list of your employees and information (and actions), associated with them. From the Add button you can add a user in the system. Enter your user information ...

Read more

Add, edit, close shop

           From the Main menu select Inventory. You will open Submenu Inventory / Current page / and Add Shop. Go to Add Shop, fill in your details in the appropriate fields and save.            If you want to change information about your Store / Project or simply close it, ...

Read more

How to log in ?

            After entering the site, you will be welcomed with a log in screen where you can enter your username and password, then you can select the button Login. If you use smartphone or tablet, you can use the mobile version.                       If you have forgotten your ...

Read more

Deductions

The types of deductions are: - fines - delays - phone conversations - dismissions

Read more

How to make a reference for current earnings to an employee

           Information for current earnings per employee can be done in two ways.          1. After entering my-dox, go to Employees, where you have a list of people who work for you. Beside each name there is an arrow, click on it and you ...

Read more

Mobile version

You can use My-dox through your Smartphone or Tablet. For this purpose we have developed a Mobile version of the site. Click on the link Mobile version, in the home screen.. In the resulting screen, enter your Username / password, that you used when register and  with wich you normally  log in the ...

Read more

Close project

        If you are already done with your work in a shop / project / and you do not need it more, you can close it from here. Simply click on the Close Button, located at the end of the line for the Shop / Project and he ...

Read more

Project edit

From here you can edit the information you entered when creating a project / shop. n the open page,Change shop, change the information that you want (Shop name, Description (2), Address (3), Status (4) or Colored background of Color (5)) and press Edit to confirm the changes or Cancel Button to cancel ...

Read more

Change product

Here you can replace (or dispose) a solded product. If you click on Replace product of Vertical menu on the right will appear on one field (1), which by click (or by entering the Name or product code) to select the product you want to return and replace it with a new ...

Read more

E-store

Upon Registration in  My-dox you receive fully functional and operating an electronic shop in 2 designs (design can change from the Top right menu / Settings / Style e-store - the choice between Style1 and Style2 (default is selected)). So you can attend and online. It only remains to add categories ...

Read more

Add payment

By selecting this page you will be redirected to the Documents page with a list of all your documents, you can perform / or you have made / payments. Select the document you want to make a payment by clicking the last icon of Payment  from  Actions located thereon order. Depending on ...

Read more

Registration

From here you can make registration and you can try the System free for 30 days. To Register, click on the Button Try it free for 30 days (1) located on the bottom right. In the window that appears, enter the Company Name (Company Name - 2.a), the Electronic mail (Email ...

Read more

User edit

From here you can edit the information already added User  (username can not be changed). You can assign New password , which should enter into the field and repeat in the field Repeat new password. If you wish, you can use the Generate a password Button, for automatically generated by the ...

Read more

Nomenclature salary

         You can access the menu Nomenclature Salary,  from the menu Employees in the right is the category Nomenclature salary. Will display a list of Nomenclature: Bonus An added bonus Working hours Pensions Social security Fines Delays Dismissions Phone Advance                      You can edit the information from the Edit button on the right.

Read more

Premiums

                If you want to add a bonus, enter in the menu Employees, category Bonuses. You'll check 5 fields to fill. At first you need to select from the dropdown menu the employee, who will add a premium; in the second you need ...

Read more

Advances deductions

         If you want to refer the money that your employees have received, go to menu Employees, category Advances and deductions, fill in the information in the fields and finally click Show.

Read more

Wages earnings

            In Wages / Time sheet the name of each employee bring working hours, extra hours (if you worked extra), the date on which they worked, the object (project) on which (we) worked, and notes, if need for such.                       If all your employees are working ...

Read more

Add employee

Here you can add a new employee in your organization. n the Name box (1) enter the names of the employee. In the Workdays (2), enter the number of days that will operate the new employee. In the next field Date of filing (3) enter from the calendar that appears when clicking ...

Read more

Add contragent

When selecting Add partner in any of those ways will be opened to the page where you can do it. Select what you add, Customer or Supplier (1). The information can be entered automatically by entering Vies Vat number company (2) from the field top right and do a search. (3) Or Fill ...

Read more

Settings

Here you can tune various aspects of work in the System. Site Style. Click the drop-down list (1) and choose what is your style default (grey, blue, black). If you want to have a background on the site, please check the box (1.a) Suggesting windows site. Click on the drop-down list ...

Read more

My-dox Wizard

My-Dox wizard will meet you at your first login.. You can run the Assistant for creating your first document to guide you through the process. The assistant for creating documents, it can always start when creating a New document automatically if you set in Settings that happening. As well as manually ...

Read more

How to add vendor?

The Vendor can be added by several ways. After logging into your Profile in My-dox, from the home screen on the top Menu, select Contractors (1). From the page that opens, a little above the right (above the Search box) select Add (2). From the window that appears, select Vendor (3). The same page will ...

Read more

How to View Tax Reports?

In any page from the Main Menu, select Reports (1). From the submenu that appears, select Report on charges (2). In the page that opens, select Home (3) and End (4) The period for which you want to report, type (5) currency (6) in which you want to display the report. ...

Read more

How To View Purchase Order Reports?

             You can see reports from Sales Orders Reports menu category Product / Service. It'll show graphics Revenue Products.

Read more

How do we add payment to received invoices?

From the Main menu, select Payments (1). In the page that opens from the resulting submenu select Add payment (2). Will open your list of available documents. (Can dostsignete to him, and from the Main menu, select Documents (3). In the last column of the list Actions will see icons. Select ...

Read more

How can I set credit cards payments for receivables?

When logged in the site,  above-right you will see a Menu Settings, Account, Users Help, Exit. Select Account (1). In the page that opens Company details, scroll down and fill in the appropriate fields, IBAN (2) showing your bank account Bank (3) - indicating at which bank has your account number ...

Read more

How do I pay for monthly staff licenses?

           To pay for monthly staff licenses, you can use your Paypal account ot your credi card.             If you don't have a PayPal account, you can create one, you need just to fill the registration boxes. if you decide to pay ...

Read more

How do I change my credit card details?

When logged in the site,  above right you will see a menu Settings, Account, Users Help, Exit. Select Account (1). In the opened page Company details, scroll down and fill  the appropriate fields, IBAN (2) showing your bank account Bank (3) - indicating at which bank has your account number and bank ...

Read more

How can I view entire Stock?

From the Мain menu, select Inventory (1). Look at the answer will be a list of your goods, they will only show the last 10 (if there is any). If you want to see all their goods click Click Here (2) to load all products. If you have many products could be ...

Read more

Logging Time to Projects

To add working hours to client/partner/, who is worked on a project/projects, you can do the following : Choose Employees from the main menu. In the submenu "Wages/Time sheet" you will see that you cann working hours for all your employees. Enter the number of hours employee has worked on a project Choose ...

Read more

How to Re-Use Expenses?

if you do not want to add the monthly cost of a project or overall company cost every time at the end of the month, you can make recurring cost to use and apply it to any company or project total cost at the end of the month. To do this, first ...

Read more

How to Create an Expense Category?

When you log in My-dox with your profile, go to Inventory menu, from the submenu choose Products, then Expenses. Under Products, you will see a text, called Category. Click on it. You will open a new window, where you can enter new category for the expense, or to choose from the predefined ...

Read more

How do I import a list of items in My-dox?

          You can import a list of products MY-DOX as follows: 1. Enter a document you want to import the list of products 2. Fill in the required fields - counterparty Object / Project / transaction and date 3. Click Import from Excel (above right to replenish the goods ...

Read more

How to View Sent Invoice Reports?

             If you want to see the report for the Sent invoices, log in Documents menu, right click Invoices. You'll see a list with all your invoices in table form, 7 column shows the status of your invoice (whether it is a draft, paid, sent ...

Read more

How do I record a bad debt or void invoice using My-dox?

        Blank invoice can not be created in My-dox.

Read more

Can I handle offline payments using My-dox?

The payments for the invoices can be done manually, and also they can be seen from Waiting payment, before expiry date or in Payments - Unpayed

Read more

Can my Clients pay partially using My-dox?

Yes of course. To do this, you just need to add some payments to a document in the familiar way to add payment. If payment is the first to document and will not be fully enter the corresponding amount / proportion of total / and press Pay (after filling and other ...

Read more

How do I handle credits advance payments?

Credit payents can be reflected in one invoice, when the payment terms are set. What we mean? Let's imagine that we have a client Petar Petrov, who is bough from us a briefcase at price 150 lv., but he will not be in Bulgaria this month. In this case, when creating ...

Read more

How do I change the column heading on my invoices/estimates?

From any page in the System (once you have logged into your account) from the top menu, choose the right Account. You open the page Data for the company. Under Supplier details (2) from the Image header choose Upload a photo (3) to add Your picture in the Top header of ...

Read more

How do I collect advance payment with My-dox?

Collecting advance payments can be done in two ways : Through generatating a document Through generating an invoice

Read more

How to create and send your first invoice?

You can create an invoice in three ways. First, from the main menu,  when you choose Documents and then Add document submenu. In the opened window choose Invoice. Fill in the information in the fields, when you choose partner, service/item and etc. , then press Add and Send button. You will be switched to ...

Read more

When do Recurring invoices get sent out?

If you are subscribed for a service, that includes tax every month, you can make recurring invoice, which you can send periodically every month to predefined service. To create it,  first you need to log in My-dox, after that to choose Documents, and from the submenu to choose Add recurring ...

Read more

How do I make an Invoice?

After logging into your My-dox, from the home screen from the left menu, select Add sale. If you have a blank data for your company, you will open the wizard / if you have not deactive it / which prompts you to do so. Fill in the missing data (such as Company Address VAT ...

Read more

How to add services

              If you want to add a service, click the Add button, you will see a list with the things that you can add (documents, projects, stock contractors), select Services Store category.                Fill out the information in the fields (name of the service, quantity, ...

Read more

How To Add A Credit Note?

       Credit note can be added in several ways.        After logging into your My-dox Profile, from the home screen on the top menu, select Documents (1). From the page that opens, select Add Document (2). Assistant will start to fill in the documents (). If it does not launch ...

Read more

How to Add a New Product?

New product / service can be added in several ways. First of them is, as of any page in the website, select from the top menu Stock (1) and from the menu below Add item (2).. In the resultant page, enter the required information, such as Name of the product (3) ...

Read more

How do I customize my emails?

To personalize your emails, from the Vertcal menu, choose Settings. From there, you will be switched to Settings menu, where you will see a new window Notification email templates. From here, you can edit document sending,  birthday congrats, shop order and many more.

Read more

How do I set my Invoice template?

Whrn you log in with your Profile in the System and select  Documents from the Main menu  (1), you will open a List  with Your documents. Select the document you want to assign a template (by the icon View document (2a), at the end of each document or text in Type ...

Read more

How do I add taxes?

From any page of the menu at the top-right, select Settings. In part Tax default, you can add, by selecting from drop-down list, of the proposed system or by clicking on the Add button and then enter your tax.. In the opened page, right in Tax, enter the name (eg. 10%) and in the ...

Read more

How can I get paid faster?

My-dox has a lot of tools and tips that will help you paid faster. Try some of the suggestions below : Set your default terms Simply click on any invoice (or create a  new invoice) and set price vat., price, qty and etc. Turn on online payments Online payments give you the ability to ...

Read more

How do I send invoices and receive payments?

Sending invoices in My-dox.com may be subject to their very creation, instead of the Add button, select the Add and Send button(1). If you want to send an invoice after you've created it, you can do so as from the Main Menu, select Documents (2). In the resulting list, with all ...

Read more

How to set invoice colors and Logos?

                 If you want to change the colors and style of your invoice, it is very easy! Give an overview of the invoice you want to change, or if you created now, after saving the system will automatically give you an overview of ...

Read more

How do I make an Invoice?

After logging into your My-dox, from the home screen from the left menu, select Add sale. If you have a blank data for your company, you will open the wizard / if you have not deactive it / which prompts you to do so. Fill in the missing data (such as Company Address VAT ...

Read more

How do I customize my account?

             By logging into your Account (Account menu top right). There you can make changes to the information on your account (change of logo, company name, address, country, etc.).

Read more

Quick Start Guide

Login Screen My-dox Wizard Home screen Menus Search Box Buttons Central section information section Login Screen As logged (vashetoime.my-dox.com), which will be displayed and (1) will welcome Login screen where you need to enter your Username (2) and password (3). If you wish, you can select Shop (4) to manage default after login. Press Login (6) to enter the System. If ...

Read more

How do I offer multiple options on estimates?

Offering multiple options to your clients is one of the key elements of value-based pricing. So how do you offer multiple options in My-dox? You can make more estimates, one for each option you preset to your client. The client can accept whichever estimate they want. OR         2. If ...

Read more

How To View Client Reports?

            If you want to see client reports, go to the menu Profit and Loses, |Client Statement,  fill the field, for wich you want the report and the system will automatically show you the report.

Read more

How to add additional contact to a existing client?

Sometimes you may need to send multiple invoices to multiple contacts in one company - for example the Finance team and the CEO. With My-dox, you're able to add multiple contacts to a single client, and you can then choose which oф those contacts to send invoices to. There are ...

Read more

How do I set my Staff and Clients' permissions?

            Go to Users menu, after you see the list with the names of your employees and customers, click Change, located opposite the name of each user. In Category Rank has drop-down menu (Super Admin, Admin, Client, User), select and save.

Read more

What happens when you delete a team member or Client?

  When a project, client, etc. is deleted, it does not exist in the system.

Read more

How can I keep a track of my client activity account activity?

This can  be done from the bottom of each page in the site where you'll see information about Activity (all log (Entries) in the system) and Events (actions performed in it (such as payments, add documents, etc.).) Use Buttons More and See all to see more information.

Read more

Can I access deleted Clients?

No.

Read more

How do I export the list of my clients can I export anything else?

You can export clients from MY-dox by : Clicking on Partners link at the top of your My-dox account In the submenu, click on VCF export Select the clients you want to export You'll see a pop-up window, click on it and then save the file on your computer

Read more

How can I send an email to many Clients?

From the Мain menu, select Contractors (1). In Counterparties choose Customers (2). You will see a list of all Your customers. Select customers who want to send email (3). If you want to send all clients, select (4). Click on the E-mail (5). You will open a new window Send mail. Enter Your email ...

Read more

Why is my Client seeing “This invoice is no longer available”?

Is your client seeing "This invoice is no longer availabe" when you send him one through his email? The reason this message is appearing is because the invoice was either deleted by you (the administrator) or “Invoices” have been disabled under client permissions. But if you want to see the invoice, which ...

Read more

Why can't I delete a Client?I'm getting a big “please correct the following error” message?

You may be having trouble deleting clients in My-dox, because they are associated with an active project or recurring profile. You will get the following error message : You will need to go to your list of recurring profiles AND/OR your list of projects and make appropriate changes first. Recurring profiles needs ...

Read more

Why are my invoices/recurring profiles showing old client informa...

Let's say that you updated your client's details, and some existing invoices/recurring profiles did not reflect the change. For example :  You have client named Atanas  You make invoice #000004 for Atanas A week later you change the client's name to Petar Invoice #000004 still says Atanas, not Petar This is actually expected behaviour. My-dox ...

Read more

How to pay ?

Payments can be done in the following ways: 1. Online, debit card through PayPal 2. Bank transfer ProCredit Bank AD BG23PRCB92301012090511 Global Net EOOD 3. With Postal order c. Varna postal code: 9000 Recipient: Martin Vasilev Panayotov address: on demand ! IMPORTANT: - A ground necessarily indicate the first order number 7. In our office Office address: Address office - str. "Strahil Voyvoda" 29A, ...

Read more