I logged into my account, but I can’t access anything! There’s barely anything there!

If you’ve logged in and your page looks different from how you remember, it’s likely that you accidentally logged in as a Client or used Staff credentials.

This usually occurs if you click on any link from a sent email from your My-dox account for a test Invoice/Estimate or for a real Client’s Invoice/Estimate. The link includes cookies that allow the Client to bypass the login screen to see the Invoice/Estimate from you, taking them to a Client-only preview.

If you have Staff login credentials, you may have accidentally logged in using them instead of your administrative login credentials.

You can verify this by spotting a few differences that confirm you are logged in as a Client or a Staff.

• At top right corner you see client instead of super admin


• Several tabs are missing (e.g., Expenses, Reports) depending on your Client’s or Staff’s permissions.